Overview

Return Policy
We want you to be completely satisfied with your purchase on Wicemall.
Wish Return Policy
Items purchased on Wicemall are eligible for return: 7 days after delivery with the return window beginning on the day of delivery, or within 7 days of the maximum delivery date. This is called the ‘7 Day Window’.
Some products have different policies or requirements associated with them, and are ineligible for returns. These are:
Final Sale by merchants – Some items are marked that the merchant is not accepting returns. These items are non-returnable. As always, you are protected by the Buyer Protection
Custom-made goods or personalized goods;
Previously sealed goods which have been opened after delivery, and would not be suitable for return for reasons of hygiene or health protection, for example Health & Hygiene Items such as skin lotion, toothpaste.
Previously sealed audio or video recordings or computer software which was unsealed after delivery;
Perishables or goods/products which deteriorate or expire rapidly. If the item you order is perishable, it is not eligible for return in most cases.
Services – If you purchase services from a local provider, your ability to obtain a refund is subject to the provider’s policies.
If an item you purchased is eligible for a refund, Wicemall will process a refund on behalf of the seller to your original form of payment, along with any shipping costs you incurred when you purchased the product, unless at the time of sale you selected expedited or non-standard delivery (i.e., overnight, next day) in which case you will not be refunded for the initial shipping.
You will bear the cost of the return shipping, which shall be deducted from the amount refunded to you.
Apparel returns policy
With the following exceptions, all apparel items are returnable within the 7 Day Window. Exchange of size or color may be offered by sellers, when available, after you start the return process.
Undergarments, swimwear or previously sealed apparel items that have been opened since delivery may not be eligible for return.
The Standard Returns Process
Please check your order history or contact support to see if your item is still eligible to be returned. If it is, please contact support to initiate a return and we’ll walk you through the process.
If the item is eligible for return, you must request your return within 7 days of delivery of the item. If your item doesn’t arrive, you must request a refund within 7 days of the maximum delivery date provided.
If an item you purchased is eligible for a return and if we require you to physically return the item, you must send the item back to us within 7 Days. You will be provided a prepaid return label, but the cost of any such return shipping will be deducted from your refund.
Depending on your financial institution, refunds to your original form of payment can take up to 10 business days to be credited.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 10 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Need help?

Contact us for questions related to refunds and returns.